Monday, Dec 10th

Last updateWed, 11 Nov 2015 11am

Community Volunteers Rendered Help to Accident Victims and Survivors

Volunteers in Seremban comforting a pair of parents who came to look for their daughter.【Photograph by Cho Tiong Chai】

A deadly accident, involving six vehicles on the North-South Expressway near Simpang Ampat, claimed 12 lives and injured 45 others. Tzu Chi volunteers from Melaka and Seremban provided immediate care to victims and survivors.


On October 10, 2010, a north-bound express bus crashed through the guardrail and ploughed into five vehicles heading in the opposition direction, killing 12 people and injuring 45 others.
 

At 8.40 pm, Tzu Chi's Emergency Relief Leader, Tan Teck Siang, received a phone call from a fellow volunteer, Liu Zhi Cheng, who works at Melaka's General Hospital, informing him about the accident. Teck Siang immediately gathered the volunteers living closeby; and within 10 minutes, they were on their way to the hospital.

With Liu Zhi Cheng's help, Tzu Chi volunteers obtained permission from the doctor-on-duty to enter the hospital's emergency operation room. There, they assisted the hospital's Welfare Department in gathering information on the casualties. The hospital also allocated a corner for volunteers to make hot drinks for the victims and their relatives. At the request of the hospital's Welfare Officer, volunteers returned the following day to help console family members arriving to claim bodies of their loved ones.

Some 30 volunteers were on hand to help the officials to confirm the identities of the casualties, prepare and distribute hot drinks and biscuits, as well as, console the injured and their family members.

The widow of the express bus driver held on to Ng Sau Hua's arms and cried hard when comforting her. Sau Hua said, "My heart aches; I am so sorry for them."

Some family members held on to volunteers' hands and sought their assistance in updating them on the latest status concerning their family members involved in the accident.

The Seremban volunteer team

Brother Teck Siang also called Yan Xiu Tao, a Tzu Chi volunteer in Seremban, to mobilize volunteers to render help to those victims and family members at Seremban's Tuanku Ja'afar Hospital.

Some 20 volunteers in Seremban arrived at the hospital one after another from 9.30 pm onwards.

Dr Jaafar, Superintendent of Tuanku Ja'afar Hospital, was very happy to see Tzu Chi volunteers. He immediately arranged for them to be in the emergency operation room to help comfort the family members. Dr Jaafar and his wife had attended a Tzu Chi International Medical Association (TIMA) Convention in Hualien before.

As the ambulances brought in the injured one after another, volunteers at both hospitals shared first hand information so that they could update the anxious family members gathered at the respective hospitals.

A total of 25 injured were sent to Seremban. Tzu Chi volunteers were given the tasks of leading the family members to the operation room and comforting them, as well as, contacting family members of other injured. Volunteers also provided bread and drinking water to the injured and family members.

Surprised to see Tzu Chi volunteers at Tuanku Ja'afar Hospital, a family member from Melaka said, "You arrive here so fast from Melaka!" The volunteers then told her that "Tzu Chi also has a Liaison Office here."

Mr Lam's family members came from Segamat to look for him and his parents at Tuanku Ja'afar Hospital. Mr Lam, who was driving a car, sustained light injuries but he kept blaming himself for his mother's demise and for his father's bad injuries. Volunteers immediately consoled him. His family members also thanked volunteers for their assistance when they met again in the hospital the following day.

Continuous caring

All the remaining injured arrived at Melaka's General Hospital by 11 pm; and this was followed by the arrival of all the deceased at 12 midnight. Volunteers in Melaka attended to the bereaved family members until 3 am while those in Seremban were dismissed at about 1 am.

Melaka volunteers returned the following morning to collect a namelist of the victims to enable them to provide continuous support to the affected families in Melaka. At 7 pm, volunteers went to the funeral parlour to chant for Huang Shu Juan, one of the deceased passengers on the express bus. Her family donated money to Tzu Chi to show their appreciation. In Seremban, six volunteers visited Mr Lam's father at the ICU.  

 

Twenty Tzu Chi volunteers in Seremban went to Tuanku Ja'afar Hospital to help the injured of the highway accident.【Photograph by Cho Tiong Chai】 Tzu Chi volunteers in Melaka collecting information from the injured and comforting family members in the operation room.【Photograph by Choon Kian Ming】

Twenty Tzu Chi volunteers in Seremban went to Tuanku Ja'afar Hospital to help the injured of the highway accident.【Photograph by Cho Tiong Chai】

Tzu Chi volunteers in Melaka collecting information from the injured and comforting family members in the operation room.【Photograph by Choon Kian Ming】
The volunteers having a short meeting to assign tasks.【Photograph by Choon Kian Ming】 Tzu Chi volunteers collecting information on the casualties so that they can provide further support.【Photograph by Choon Kian Ming】

The volunteers having a short meeting to assign tasks.【Photograph by Choon Kian Ming】

Tzu Chi volunteers collecting information on the casualties so that they can provide further support.【Photograph by Choon Kian Ming】
Tzu Chi volunteers in Melaka chanted for the late Huang Shu Juan.【Photograph by Yong Siew Lee】

Tzu Chi volunteers in Melaka chanted for the late Huang Shu Juan.【Photograph by Yong Siew Lee】